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Senior Propositions Manager – Loyalty | Telco | £55,000 – £62,000

Senior Propositions Manager - Loyalty

Senior Propositions Manager – Loyalty

I am currently working on a fantastic Senior Propositions role for a market-leading Telco brand based in London. This is a brand new role that specifically focuses on Loyalty propositions, and you would be working on some of the most exciting offerings in the loyalty space. This is an end to end role, that will allow you to collaborate across Sports, Entertainment, Movies and Product teams!

About the role

  • You will be responsible for delivering a compelling suite of scalable rewards that recognize and reward customers based on their loyalty and tenure – this will involve driving analysis, building business cases and budget planning
  • As well as creating new propositions you will also be tasked with optimising and evolving existing propositions to ensure rewards are continually improving
  • Devising test and learn activities to drive insight, as well as creating detailed specs and business rules for new rewards
  • Overseeing the day to day management and delivery of all rewards, driving strategy and managing one of their agencies
  • Building on existing and developing new relationships with third parties to deliver compelling propositions and stand out experiences
  • Developing and defining third party partnerships – agreeing terms and arranging logistics for redemption
  • Developing and updating a strong calendar of activity, to ensure there is always something for everyone on offer
  • Creating exclusive events throughout the year, and overseeing the event management

About you

You will have end to end propositions management experience, ideally with a background in Loyalty or Retention (but this is not essential!) you will also;

  • Have a good understanding of the promotions, ticketing and events landscape and a proven record in the creation of customer experiences that drive both loyalty and engagement
  • Have extensive experience working with partners specifically developing, negotiating and agreeing key commercial terms
  • Ability to identify and create media opportunities to develop propositions based on customer insights
  • Outstanding relationship skills with the ability to engage, manage and influence senior stakeholders
  • Experience in driving and defining necessary customer and competitor research

This is an incredibly exciting opportunity, with huge scope for progression – that also offers exposure to the business model and senior stakeholders. If you want to work for one of the most exciting brands out there, send us your application today!

 

Senior Propositions Manager – Loyalty | Telco | £55,000 – £62,000

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