Customer Service Lead | Central London | £70k – £72.5k + bonus
Customer Service Lead
About the Customer Service Lead Role
Are you looking for a new challenge within the investment banking sector? This organisation has just launched a new online service tailored to their existing retail customers.
As the Customer Service Lead for one of the largest investment houses in the UK, whose responsibilities include;
– Act as champion for customer service D2C
– Lead an offshore contact centre team
– Focus on engagement and loyalty
– Sound Digital background
– Experience with engagement and loyalty
– Experience in Customer Service across online, retailers, contact centres
– FS, Fintech or Consultancy background is preferred
About the Company…
This business is one of the longest standing and biggest investment houses in the UK. Within this organisation, you will be able to own and develop your career and open up endless opportunities.
Excellent benefits, fantastic culture, career development