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About the Role

Are you passionate about user-centred design and driving transformation within a prominent retailer? We are seeking a talented and experienced Senior UX Researcher to join their dynamic digital team as we embark on an exciting journey to become more user-led. This is an exceptional opportunity to lead UX research across web and app shape the future of our digital customer experience and contribute to our ongoing success.

About the Company:

They are a well-established retailer known for offering a wide range of products to our customers. With our strong presence both online and in physical stores, they strive to provide an exceptional shopping experience and high-quality offerings.

About the Role:

As the Senior UX Researcher, you will be at the forefront of our digital transformation, playing a pivotal role in ensuring our products and services meet the needs and desires of our customers. You will have the autonomy and responsibility to shape our user research strategy and influence key design decisions.


  • Lead UX research across web and app.
  • Plan, conduct, and analyse user research studies to gain insights into customer behaviour, needs, and preferences.
  • Collaborate closely with cross-functional teams, including designers, developers, and product managers, to translate research findings into actionable design recommendations.
  • Champion a user-centered design approach throughout the organization, promoting empathy and understanding for our customers’ experiences.
  • Identify opportunities for improvement and innovation based on user insights, market trends, and industry best practices.
  • Conduct usability testing, card sorting, and other relevant research methods to evaluate and refine our digital products.
  • Drive the creation of user personas, user journey maps, and other research artifacts to guide the design and development process.
  • Stay up-to-date with the latest UX research methodologies and tools, sharing your knowledge and expertise with the wider team.


  • Proven experience as a UX Researcher or similar role, preferably within a digital environment.
  • Strong expertise in a range of research methods, such as interviews, surveys, usability testing, and prototyping.
  • Proficiency in using UX research tools and platforms.
  • Excellent analytical and problem-solving skills, with the ability to distill complex data into actionable insights.
  • Experience working collaboratively with cross-functional teams, effectively communicating research findings and recommendations.
  • A passion for user-centered design and a deep understanding of the principles and best practices in UX research.

What We Offer:

  • The opportunity to join a company in transformation and make a significant impact on our digital customer experience.
  • A collaborative and inclusive work environment where your ideas and contributions are valued.
  • Competitive salary and benefits package.
  • Access to ongoing professional development and training opportunities.
  • The chance to be part of an amazing digital team, driving innovation in the industry.

Harry Salles

Consultant - Design