Service Delivery Manager

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Service Delivery Manager

Working for an electrical and renewable energies product & service heavyweight, the Service Delivery Manager will be entrusted with leading the comprehensive performance of their IT services, skilfully coordinating both internal support functions and external suppliers. Guided by a steadfast ‘customer-first’ approach, the Service Delivery Managers key responsibility will be to assure the effective delivery of first-rate IT services, a critical component in promoting their business expansion and nurturing enduring customer relationships.

Service Delivery Manager Responsibilities include:

• Leading their UK functions 1st Line Support Services, managing IT systems across 300 sites, and handling key daily activities including Incident and Application Management.

• Managing 3rd party services and contracts, ensuring smooth delivery and functionality of all services, with an emphasis on preparing service delivery teams for changes.

• Driving customer satisfaction with a Service Improvement mindset, while monitoring IT costs, upholding Business continuity standards, and maintaining the IT Service catalogue.

Service Delivery Manager Skills:

• Strong experience in a similar Service Delivery Role, with robust service process documentation skills and exceptional organisational abilities.

• Excellent communication and interpersonal skills to lead and motivate in a cross-functional environment, and swiftly build the confidence of the executive team.

• ITIL Foundation/Practitioner v3/4 certification and experience in managing 3rd Party Vendors to deliver comprehensive IT services.

• Passion for Service Delivery and its impact on customer experience, showcasing a proven ability to build strong relationships with stakeholders and effectively communicate between customers and suppliers.

Seize an exciting opportunity as a Service Delivery Manager with a renewable energy titan. Manage IT services, coordinate resources, and drive customer satisfaction in this transformative role.

Up to £60k base + Bonus

Email: WG@redcat-digital.com

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