Apply now

About the Role

Working for a high-growth (+25% YOY), sustainable consumer eCommerce scale-up, Customer Retention and Loyalty Marketing Manager will have the opportunity to shape the growth of their loyalty program. You’ll be responsible for creating customer-centric strategies and executing the loyalty program while optimising personalisation and customer engagement to achieve business growth.


  • Proven experience working in Retention, Loyalty or CRM focused role, with experience working on a loyalty program.
  • Familiarity with CDP and ESP tools such as Bloomreach, Treasure Data, Blueconic etc.
  • An analytical growth mindset and able to use analytical principals to extract meaningful customer insights.
  • Proficiency with SQL, HTML and platform integration is preferable.
  • Previous experience working at a D2C or eCommerce company.


  • Implementing customer segmentation strategies using CRM Data and insights to optimise customer engagement.
  • Driving customer-centric strategies for the loyalty program that you will be helping to build out and execute to enhance retention and loyalty.
  • Help coach and support the CRM team to optimise their initiatives using your insights.
  • Manage and strategise the loyalty program, and develop future loyalty incentives and communication.

What’s on Offer:

  • Up to £60,000 + bonus + benefits
  • Company discount
  • Flexible Working
  • + More!

This is a great opportunity for a Retention and Loyalty Marketing Manager to join a high-growth eCommerce scale-up to own and grow the loyalty program of the business.

Customer Retention and Loyalty Marketing Manager

Up to £60,000 + bonus/benefits

London (Hybrid)

RedCat Digital are acting as an employment agency in relation to this vacancy. To find out more about RedCat’s Privacy Policy and how your application is processed, please visit the following page: Privacy Policy.

We are committed to creating a diverse and inclusive environment for ourselves and our clients. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity/expression, sexual orientation, natural origin, genetics, disability, or age.

Joe Ranford-Bragg

Consultant - Product & Design